Sortis has a responsibility to support the 1st level team of Huawei in the incidents reported by Orange's control centers. Sortis has a team of technology experts who are responsible for analyzing, resolving or escalating to the manufacturers that provide 3rd level support.
It is a multidisciplinary project structured around different lots or services:
Databases: EMA fixed and mobile, HP-IUM, Persa, Network Analyzer, etc.
Monitoring: Netcool, Infovista, Tacacs.
Inventory: Contra, Network Automation, Service Inventory.
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