Second level support on OSS systems (OSP SPOC)Sortis has a responsibility to support the 1st level team of Huawei in the incidents reported by Orange's control centers. Sortis has a team of technology experts who are responsible for analyzing, resolving or escalating to the manufacturers that provide 3rd level support. It is a multidisciplinary project structured around different lots or services:
- Databases: EMA fixed and mobile, HP-IUM, Persa, Network Analyzer, etc.
- Monitoring: Netcool, Infovista, Tacacs.
- Inventory: Contra, Network Automation, Service Inventory.
- Probes: Brixcall, Brixvision, Otarie, Peakflow, Pic, Process7, U2520.
- Robots: Xplorer, ADSL, Móvil, TV.
- Performance: Teoco Platform