Products & Services
What we do?

SYSTEMS ADMINISTRATION

For the past 6 years we’ve had a highly qualified team in the administration of proprietary multivendor network management systems (NMS) which has been completed with other experts in non-proprietary systems, providing global solutions for any large companies or telecom operators.

Routine tasks:

• Preventive Maintenance (OS, DB, Application)
• User control (SOX Application, space quotas)
• Attack control (Profile review, massive blocking)
• System licenses consumption control.
• Remote and local control of incremental and full backups.

Advantages:

• Reduction in NI escalations
• Support to engineering groups
• Analysis of user script and recommendations
• Platform stability improvements
• Automated tasks using scripts

What SORTIS contributes?:

• Proven experience. Help desk and service 7x24x365

IT SERVICES

Sortis, with over 8 years of extensive experience in the management of IT services, can undertake any need in your company and, through our specialized team, will be responsible for managing and operating your corporate platform, which will allow you to save costs.

Tasks performed by Sortis:

• Auditing, design and implementation of infrastructure best suited to the needs of your corporate network: departmental VLAN’s, router management, internet access.
• Design and implementation of security policies: firewalls, proxy, balancers, traffic control, SOX’s
• Design and implement voice solutions: Installation and management of telephone switchboards. (VoIP).
• Reduction of servers through virtualization and distributed platform applications via web (PCs, laptops, tablet, mobile)
• Management of corporate applications, access and user control (authentication, authorization and registry audit).
• Preventative maintenance, monitoring and backups.

What SORTIS contributes?

• Supplier of Hardware equipment and software applications. Citrix, Microsoft, Ingram Micro, Arrows, partner.
• Design, installation, configuration and management.
• Resolution of incidents 7x24x365. 2nd and 3rd level support. Exclusive interface with the manufacturers.

NETWORK SURVEILLANCE & MONITORING

Sortis provides the NOC service with highly trained teams to provide network surveillance and monitoring. We work in three shifts, 365 days of the year. With this group it is possible to provide similar services to those customers that require it.

Everyday tasks performed:
Supervision:

• Network alarms monitoring 24x7x365 on proprietary management systems and umbrella systems.
• Proactive detection and end-to-end incident management: equipment, circuits, fiber, energy
• Coordination and support to subcontractors for local problem solving.
• Access management to spare parts management centers.
• Scaling and tracking of third level incidents.

Integration and configuration of networking equipment and services

• Integration of new equipment in Network Management Systems.
• Design of new services and provision of services: circuit and IP mode.
• Protections and ring configurations. HW and SW upgrades.
• Management Parameters (DCN). Sync. Backups of nodes and OSS.

Quality and reporting

• Quality and reporting
• Quality of Service Reports.
• Optimization and continuous improvement of processes: repetitive errors.

Design and Planning of radio links with IQ-linkXG

It is an evolved and mature tool for planning and designing microwave radio links.

Description and advantages:

• Manages networks regardless of number of links. Capacity for more than 60.000 links.
• The main achievement of IQlinkXG is the efficient use of spectrum, which means cost savings.
• It has become the standard for the main mobile operators in Europe and America
•  Detailed line of sight analysis (LoS) including path profile. Integrated real-time with Google Earth.
• Ability to perform frequency planning for links manually or automatically.
• Powerful interference analysis and automatic channel allocation on multiple links.
• Simple equipment import using normalized templates

What SORTIS contributes:

• Application license supplier.
• Radio link design.
• Installation, configuration and management solutions for IQlinkXG
• Resolution of incidents with a 24×7 dedicated service. 2nd and 3rd level support. Sole interface with the manufacturer

Virtualization

Server virtualization allows multiple operating systems and applications to coexist on a single physical machine, making the most of hardware resources, which means considerable cost savings in IT services.

Description and advantages:

• Allows simultaneous execution of different OS (Windows, Unix, OS, etc.) on a single server by creating “virtual machines.”
• Each virtual machine runs isolated from other machines, behaving like a separate computer.
• Allows management of host and the allocation of physical resources dynamically and efficiently.
• Compatible with all operating systems (x86 / x64) and standard applications.
• Cost savings: Reduction of CPD space, energy consumption, maintenance, etc.
• Facilitates system recovery in case of disasters, improving business continuity.

What SORTIS contributes?

• Supplies licenses.
• Design, installation and configuration.
• Multi-vendor solutions Citrix XenServer / ESXi VMware / HyperV (Microsoft)
• Resolution of incidents with a 24×7 dedicated service. 2nd and 3rd level support. Sole interface with the manufacturer

Citrix Distributed Applications

Citrix XenApp or VM ware platforms, enables any Windows application to be instantly accessed anywhere, on any device in a virtual and centralized manner.

Description and advantages:

• Economic solutions for distributed applications without having them installed locally.
• On-demand access to business applications from anywhere and from any device via Web, multi-device and multi-system.
• Integration with active directory for centralized user management.
• Simplify IT needs of businesses, reducing costs.
• Virtualization of workstations.
• Improved security thanks to centralized access control.
• Simplifies and automates the delivery and update of business applications.

What SORTIS contributes?:

• Supply of Citrix XenApp software licenses.
• LDesign, installation, configuration and management solutions based on Citrix XenApp
• Resolution of incidents with a 24×7 dedicated service. 2nd and 3rd level support. Sole interface with the manufacturer

OP5 Open source system for network management

OP5 is a new generation of software for monitoring and managing networks. Hardware, software and multivendor services.

Description and advantages:

• Allows a unified monitoring of devices and services regardless of the platform and technology.
• Based on open source (Nagios), Op5 provides numerous enhancements and is compatible with all Nagios based plugins
• Scalable solution adaptable to any size network. Controlled costs.
• Many plugins available (based on open source).
• Technical support through Partner and manufacturer
• Commitment to new versions and updates

What SORTIS contributes:

• Supplies licenses.
• Design, installation, configuration and administration.
• Resolution of incidents with a 24×7 dedicated service. 2nd and 3rd level support. Sole interface with the manufacturer

Redmatch

Redmatch is a solution for hiring managers, human resources departments and employment agencies that optimizes the selection process making them faster, more efficient and transparent, achieving also significant cost savings.

Description and advantages:

• Redmatch offers a solution to address the costly and complex recruitment processes, provided in SaaS.
• The tool incorporates the best and most powerful technology to link the needs of the organization with the professional profiles of the candidates and their preferences more efficiently by automating part of the process and maximizing organizational efficiency in harnessing the talent.
• This technology calculates the level of adaptation (Redmatching) between the candidate profile, preferences and requirements of the job in real time, showing after the calculation, the level of adequacy of each candidate for each position.
• The tool also allows the definition of roles with different levels of access and control, as well as management of subsidiaries; integration of recruitment agencies; sectorized reporting by users, positions and candidates; interface for managing internal mobility or integration with ERPs among other features.

What SORTIS contributes?

• Training in the use of the tool
• Technical support and incidence management (1st and 2nd levels) and interface with vendor support.
• Preparation of initial installation and customization of the tool.

Mobile-Crypto

It is a set of solutions for end users (private companies, government agencies, law enforcement,…) who need a secure communications system.

It offers users two completely separate environments, a private one, similar to any commercial device and another secure one for corporate environments, with access to applications and professional systems, secure communications capability (voice chat) with ‘end-to-end encryption from the own terminal:

• Standard Android terminal (Nexus 5/Nexus 7)
• Personalized ROM for each terminal
• Remote installation and configuration via “over-the-Air” (OTA).
• Secure access to servers for the exchange of encryption keys and IP Voice Service
• Encrypted secure voice and chat: AES-256 on the terminal itself.
• Protection against interception of mobile communications (‘man in the middle’)

What SORTIS contributes?

• Partner in Spain with the manufacturer Mobile-Crypto
• Project implementation:
  • Proof of concept.
  • Terminal configuration.
  • Specialized technical support.
  • Implementation of the servers at the clients headquarters or on a private cloud.

EQUIPMENT REPAIR

Repairs transmission equipment represent a considerable cost to the operators. Sortis provides this service focused on two main aspects: reducing the cost of repairs and ensure minor repair time 35 days.

Our repair capacity is very high and in recent years have repaired an average of over 35.000 devices/year.

The repair process is equipped with a great deal of test and measurement equipment with over 1.000 instruments all connected through a LAN network to allow traceability and fault analysis.

Types of equipment:

• Radio links IDU/ODU.
• Wireless products.
• Electric and optical ADM/DWDM.
• Vimax
• Power supply units (PSU).
• Client equipment (CPE).