NOC Service LiTRA Customer Huawei

Huawei has awarded Sortis Telecomunicaciones to develop NOC and Operation & Maintenance tasks for the LiTRA service in one of its main clients.

The objective of the service is to provide a Help Desk, network monitoring, first level corrective maintenance and 8×5 / on call, for a second level support. Additionally,  Sortis will carry out scheduled activities of remote preventive maintenance and provision for equipment at the customer’s facilities located in Andalucia.

The scope includes any of the following actions:

Esquema sobre el proyecto Litra para HuaweiHelp Desk:

  • Comprehensive management of the ANDROID application, terminals and SIMs
  • E2E automated service tests / rapid detection

Monitoring and maintenance:

  • NBs, PTT Server
  • Comprehensive management of the ANDROID application, terminals and SIMs
  • Esquema sobre el proyecto Litra para HuaweiSecond level support and escalation management at the third level of the manufacturer.
  • Management of spare parts requests to resolve incidents of PTT Servers.

Preventive and provision:

  • Preventive maintenance of the PTT Server
  • E2E automated service tests for possible detection of problems before they occur.
  • Provision of clients

Sortis will provide Huawei with a human team with a single point of contact (SPOC).

Sortis will carry out an exhaustive control of KPIs and is committed to comply with Service Level Agreements (SLAs),  availability, maximum times of: response presence and resolution.

As required, there will be the corresponding periodic reporting of parameters and objectives met.

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