NOC Service LiTRA Customer Huawei
Huawei has awarded Sortis Telecomunicaciones to develop NOC and Operation & Maintenance tasks for the LiTRA service in one of its main clients.
The objective of the service is to provide a Help Desk, network monitoring, first level corrective maintenance and 8×5 / on call, for a second level support. Additionally, Sortis will carry out scheduled activities of remote preventive maintenance and provision for equipment at the customer’s facilities located in Andalucia.
The scope includes any of the following actions:
Help Desk:
- Comprehensive management of the ANDROID application, terminals and SIMs
- E2E automated service tests / rapid detection
Monitoring and maintenance:
- NBs, PTT Server
- Comprehensive management of the ANDROID application, terminals and SIMs
Second level support and escalation management at the third level of the manufacturer.- Management of spare parts requests to resolve incidents of PTT Servers.
Preventive and provision:
- Preventive maintenance of the PTT Server
- E2E automated service tests for possible detection of problems before they occur.
- Provision of clients
Sortis will provide Huawei with a human team with a single point of contact (SPOC).
Sortis will carry out an exhaustive control of KPIs and is committed to comply with Service Level Agreements (SLAs), availability, maximum times of: response presence and resolution.
As required, there will be the corresponding periodic reporting of parameters and objectives met.