Areas of Activity What we do?
Areas of Activity
- TELECOMMUNICATIONS
- SYSTEMS
- CORE
SORTIS has a specialized team to perform the main activities for telecommunications networks:
Network design and engineering
- Transport, access, backbone, data, fixed, and mobile networks
- Multi-technology: PDH, SDH, IP.
- Design and calculation of radio links with IQlink.XG
- Wifi, Wimax, GSM, 3G, LTE Projects.
- Network Security, Cryptography.
Configuration and provision of network services:
- Integration of networked equipment, remote commissioning
- Setup, operation, migration. Commissioning/termination of services.
Network monitoring and operation:
- Monitoring and Help Desk (24×7) for detection and resolution of incident.
- Corrective and preventive maintenance. Audits.
- Indicators of network quality and service levels. (KPI’s)
- Use of tools for ticketing management, reporting and management of incidents Clarify, Remedy, iCare, etc.) as well as network inventory databases.
Specialized technical support:
- Repair service for spare equipment cards.
- 2nd and 3rd level support teams MW, SDH, DWDM, PS CORE.
- Experience in multivendor equipment: Ericsson, Huawei, Alcatel, and Nokia
- Support and maintenance for the radio links design tool iQlink.XG
SORTIS has a specialized team to meet any need that arises with the systems and infrastructure equipment.
Platforms and CPD design
- Consulting service: design, optimization, hard, soft, databases, operating systems, etc.
- Application virtualization, virtual and distributed desktop, and Cloud Computing
- High availability distributed systems: load balancing, clustering and redundancy.
- Multivendor design and implementation of monitoring systems, OP5, Nagios, etc.
Centralized systems management
- Help Desk Management (24 × 7): Levels 1, 2 and 3 care and troubleshooting. Software and Hardware.
- External storage systems, and backup and recovery systems.
- Preventive maintenance, access control, users. Firewall and antivirus./li>
- Design and implementation of security policies (SOX).
Operating Systems and Database Management
- Optimization, configuration and management.
- Preventive and corrective maintenance.
- Management and execution of full backups.
IT services, networks and security
- Managed Services.
- Optimization of WAN links, virtual private network (VPN), load balancing, ensuring lines of communication and remote connectivity.
- Routing and Switching – Cisco, Juniper, Huawei, HP Procurve.
- Firewall and balancers and traffic management.
- Proxy and / or blocking Web content.
- Telepresence and video surveillance
Support Hardware
- Own repair and replacement service with SLA’s agreed for damaged equipment
- Specific Stock for each project
- Management of spare parts
- Professional equipment assigned to each project
- Help Desk and service on call 24×7
- Monitoring, Incident manager and report incidents
- Tools Ticketing (Clarify, Remedy, iCare and own development)
- Audit and verification of configurations
Installation and Upgrade
- Installation of new equipment HW & SW, networking
- Upgrade, optimization
Sale of new equipment
- Supply all kinds of hardware, spare parts. Complete configurations
Refurbished Equipment
- Equipment completely revised and guaranteed by extending the manufacturer’s warranty
Technological transfers
- Facilities and transfers, end to end responsibility
SORTIS has a team of experts in central systems (Core) of the mobile networks, both in voice (CS) and data (PS).
Design and Engineering of CS&PS networks
- Managed Services. Circuit and packet switching
- Audits, configuration, and network optimization.
- Acceptance of equipment and services.
- Consulting and project management
O&M Services
- Monitoring, alarm management.
- Preventive and corrective maintenance.
- Managing backups.
- Control and KPI’s